{"id":1462,"date":"2008-10-30T08:13:27","date_gmt":"2008-10-30T15:13:27","guid":{"rendered":"http:\/\/sackrider.org\/?p=1462"},"modified":"2025-06-15T06:07:29","modified_gmt":"2025-06-15T06:07:29","slug":"godaddy-support","status":"publish","type":"post","link":"https:\/\/www.sackrider.org\/wordpress\/godaddy-support\/","title":{"rendered":"GoDaddy Support"},"content":{"rendered":"

If you aren’t technical – you can skip reading this\u00c2\u00a0 article, it won’t make sense and there are a few off color comments in here from me – but I really felt like I should share this wonderful support experience I had with godaddy today for those of us that are technical:
\n
\nYou have been connected to Nyira P. – Server Support.<\/span>
\nNyira P. – Server Support:<\/span><\/strong> Thank you for contacting Live Chat support for Virtual and Dedicated Servers. All Live Chat sessions are logged and may be monitored for security and quality assurance purposes. This is Nyira, how can I help you?<\/span>
\ndsackr:<\/span><\/strong> hi Nyira<\/span>
\ndsackr:<\/span><\/strong> I have a question about my vded and wordpress<\/span>
\nNyira P. – Server Support:<\/span><\/strong> Ok<\/span>
\ndsackr:<\/span><\/strong> it seems that the permissions are not setup so that the apache user can change files, so my wp-admin page has errors when I attempt to update a page<\/span>
\ndsackr:<\/span><\/strong> I’m also having issues with ZenCart in a similar way<\/span>
\nNyira P. – Server Support:<\/span><\/strong> You would need to check the permissions and then make the necessary changes<\/span>
\ndsackr:<\/span><\/strong> I changed the owner of the files to be the apache user and it worked – however I don’t want to have to do that step every time I upload a file using FTP since when I upload, the owner of the file is the ftp user<\/span>
\nNyira P. – Server Support:<\/span><\/strong> You would be able to do that via SSH<\/span>
\ndsackr:<\/span><\/strong> is it not possible to have the website run as the user?<\/span>
\ndsackr:<\/span><\/strong> yes – i know how to do that – I don’t believe I should have to do that <\/span>
\ndsackr:<\/span><\/strong> is it not possible to make each site run as the user it belongs to?<\/span>
\nNyira P. – Server Support:<\/span><\/strong> You don’t have to do that each time, if you configure the server no to change the user<\/span>
\nNyira P. – Server Support:<\/span><\/strong> It is possible to do that<\/span>
\nNyira P. – Server Support:<\/span><\/strong> However, we do not assist with that type of configuration<\/span>
\ndsackr:<\/span><\/strong> are you kidding me?<\/span>
\ndsackr:<\/span><\/strong> WTF<\/span>
\nNyira P. – Server Support:<\/span><\/strong> No, I’m not joking<\/span>
\nNyira P. – Server Support:<\/span><\/strong> You are the administrator of the server<\/span>
\ndsackr:<\/span><\/strong> currently, everytime I upload an image to my zencart – I have to go change the permission on it to allow apache to execute it<\/span>
\nNyira P. – Server Support:<\/span><\/strong> Ok<\/span>
\ndsackr:<\/span><\/strong> you guys don’t even have an article on how to do what I need to do???<\/span>
\nNyira P. – Server Support:<\/span><\/strong> You may wish to consult a search engine or check an online forum<\/span>
\ndsackr:<\/span><\/strong> sorry – did you just say “consult a search engine”??? damn!<\/span>
\ndsackr:<\/span><\/strong> well everytime I search in google about the vds from godaddy – I get articles about how much godaddy sucks — I’ll keep searching through those to find the answer – but most of the articles there start with “switch hosting”<\/span> <\/span>
\ndsackr:<\/span><\/strong> that’s all I had – do you guys send surveys like phone support does?<\/span>
\nNyira P. – Server Support:<\/span><\/strong> If you would like to cancel your server you can do so at any time and then contact our Billing department to see if there is an applicable refund<\/span>
\nNyira P. – Server Support:<\/span><\/strong> Is there anything else I can help you with?<\/span>
\ndsackr:<\/span><\/strong> doesn’t seem like it<\/span>
\nNyira P. – Server Support:<\/span><\/strong> Yes, a survey will appear then the chat is over<\/span><\/span>
\nNyira P. – Server Support:<\/span><\/strong> Thanks again for using Live Chat, have a good day.<\/span><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

If you aren’t technical – you can skip reading this\u00c2\u00a0 article, it won’t make sense and there are a few off color comments in here from me – but I really felt like I should share this wonderful support experience I had with godaddy today for those of us that are technical: You have been […]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-1462","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/www.sackrider.org\/wordpress\/wp-json\/wp\/v2\/posts\/1462","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.sackrider.org\/wordpress\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.sackrider.org\/wordpress\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.sackrider.org\/wordpress\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.sackrider.org\/wordpress\/wp-json\/wp\/v2\/comments?post=1462"}],"version-history":[{"count":6,"href":"https:\/\/www.sackrider.org\/wordpress\/wp-json\/wp\/v2\/posts\/1462\/revisions"}],"predecessor-version":[{"id":2750,"href":"https:\/\/www.sackrider.org\/wordpress\/wp-json\/wp\/v2\/posts\/1462\/revisions\/2750"}],"wp:attachment":[{"href":"https:\/\/www.sackrider.org\/wordpress\/wp-json\/wp\/v2\/media?parent=1462"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.sackrider.org\/wordpress\/wp-json\/wp\/v2\/categories?post=1462"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.sackrider.org\/wordpress\/wp-json\/wp\/v2\/tags?post=1462"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}